When disguised to the point of having a disguise name and desc using contacts and wigs, you cannot turn in crates even though you can receive them. It also outs you as being disguised when doing so.
I feel like the current system works well. It seems to balance the ability to make chyen from automated systems with the risk of giving away a disguise very well.
WRT the original topic, I could see some benefit from making it so that characters who have the ability to change their name and description WITHOUT covering their faces can interact with NPCs without having to drop their disguise.
Honestly I don't see no issue with disguised folk running crates/delivering to gangers/whatever. There's even a few angles where it might be interesting to try and run things while pretending to be someone else. I don't wanna go into too much detail on the boards, because disguise meta already has enough issues, but 100% think people should be able to
Hoodies, helmets, shrouds, etc is a grey area, imo, given that a topside courier service may not want their employees walking around with a crate while shrouded, for instance.
Just my thoughts on the matter.
Or I should say shouldn't. Because a large number of players actually do this in my experience. But that's a different matter.